Monitoring and Maintenance Package

Monitoring and Maintenance Package
  1. Cloud-hosted email
  2. Monitored Anti-Virus
  3. Free virus removal
  4. Agent for easy remote support and enhanced monitoring
  5. Managed Windows and third-party updates (Adobe, Flash, Java, etc.)
  6. Asset and IT environment documentation
  7. Windows service level monitoring
  8. Help desk support (unlimited 30-minute support calls, 1 per incident)
  9. Automatically monitored fixes such as low drive space, failed services, etc.
  10. Automatic cleanup and scripting of files as required*
  11. Backup of critical files**(may require initial hardware purchase depending on environment)
  12. Twice a year, free computer tune-up at our shop.
  13. 10% off all hardware (also includes free data migration for hardware purchased from Iron Wolf Technology)
  14. Two Hour dispatch to your Business or same-day repair at our office depending on part availability. ( We usually can arrive on-site within 30 minutes)
  15. We offer Full network monitoring at no extra charge in order to help protect your network and optimize your network for the best possible speed.
  16. We will be your one-stop shop for all your IT and computer needs. We will answer any of your IT questions you may have with any technology.
  17. We include automated maintenance solutions to help optimize your computers and devices to perform at peak performance at no extra charge.
  18. Project labor
    1. 45 min/seat/per month
    2. No cash value
    3. Accrues monthly, no cap.